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Terms and conditions


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How to make an order?

Instantly after booking, we receive an email confirming and provide you with a ticket No. After that, you get confirmation of your application. If you can't print, write down the ticket No.

How can we find out when to go on a tour?

We absolutely all our customers are free from their place of residence and bring back after the tour is over. You can get a confirmation by e-mail and you don't need to pay extra for transfers from nearby regions.

Do I need to re-confirm my booking after the settlement?

No, you just need to be in the lobby of the hotel and destination at the time that is listed in the application. You don't have to make any calls.

Can I confirm the application again over the phone?

As you wish, we are in touch 24 hours a day and are always helpfully ready to answer all your questions on tours and other issues.

How to make an order?

Instantly after booking, we receive an email confirming and provide you with a ticket No. After that, you get confirmation of your application. If you can't print, write down the ticket No.

How can we find out when to go on a tour?

We absolutely all our customers are free from their place of residence and bring back after the tour is over. You can get a confirmation by e-mail and you don't need to pay extra for transfers from nearby regions.

Do I need to re-confirm my booking after the settlement?

No, you just need to be in the lobby of the hotel and destination at the time that is listed in the application. You don't have to make any calls.

Can I confirm the application again over the phone?

As you wish, we are in touch 24 hours a day and are always helpfully ready to answer all your questions on tours and other issues.

Where do you take Kemer on tours?

We deliver free customers from the nearby districts of Tekirova, Kirish, Belbedi, Heinyuk, Chamyuv. If you are unsure of the area where the hotel is located, you can always contact us

Do I have to leave the hotel?

You must provide the exact location address and we will take you away from your hotels. Please contact us if there are any questions.

I need to specify my room's No.

Optional, but if you linger or have a lack of time, you'd better find contacting you through the reception for Room No. If you book excursions before settling in the hotel you must provide your full name, making it easier to find your No room in case of different circumstances.

How do we find us at the hotel?

We advise you to meet for a tour at the door of the hotel or the barrier, where there is separate security. Since some hotels are not allowed in, we advertise in the security section as needed.

Please contact us in case of a delay or other circumstances.